Frequently Asked Questions
Clear answers to guide you through every step of your Dreamoa experience.
Why us?
At Dreamoa, we are proud to offer an exceptional range of handmade, made-to-order creations designed especially for each client.
Every piece is crafted only after your order is placed, ensuring a unique creation made for your personal space. We combine ultra-premium craftsmanship, carefully selected fabrics from around the world, and distinctive designs to create furniture that feels both timeless and deeply personal.
Our goal is simple: to help you transform your interior with unique pieces that bring comfort, beauty, and joy into your everyday life.
Dreamoa is where your personal space becomes truly yours.
Every piece is crafted only after your order is placed, ensuring a unique creation made for your personal space. We combine ultra-premium craftsmanship, carefully selected fabrics from around the world, and distinctive designs to create furniture that feels both timeless and deeply personal.
Our goal is simple: to help you transform your interior with unique pieces that bring comfort, beauty, and joy into your everyday life.
Dreamoa is where your personal space becomes truly yours.
Would i have to pay import or duty taxes?
We use the DDP (Delivery Duty Paid) shipping method for all international orders. This means that we pay all import duties, customs fees and taxes upfront, worldwide.
As a result, the price you see on our website is the final price , there are no additional charges, no hidden fees, and nothing to pay upon delivery.
As a result, the price you see on our website is the final price , there are no additional charges, no hidden fees, and nothing to pay upon delivery.
How long does production take?
Production Time for Our Creations
Every Dreamoa creation is carefully handmade to order, with close attention to quality, materials, and finish.
Our sofas usually require the shortest production time, with an average production period of around 2 to 3 weeks, depending on current order volume and material availability.
For larger or more complex pieces such as coffee tables, dining tables, and other furniture creations, the production time can take between 2 to 4 weeks.
Each piece is made with care to ensure a premium finish before being prepared for delivery.
Every Dreamoa creation is carefully handmade to order, with close attention to quality, materials, and finish.
Our sofas usually require the shortest production time, with an average production period of around 2 to 3 weeks, depending on current order volume and material availability.
For larger or more complex pieces such as coffee tables, dining tables, and other furniture creations, the production time can take between 2 to 4 weeks.
Each piece is made with care to ensure a premium finish before being prepared for delivery.
How long does delivery take?
Delivery Time by Product Type
Delivery time depends on the type of product, its weight, materials, and final destination.
For lighter creations, such as chairs and sofas made with suede, corduroy, chenille, or bouclé fabrics, delivery usually takes around 9 to 14 business days, depending on the delivery location.
For heavier creations, such as travertine tables, marble tables, and leather sofas, delivery usually takes around 30 to 35 business days, depending on the destination.
Once your order is placed, our team will send you an email with a more accurate estimate of the full production and delivery timeframe.
You can also get an initial idea of the expected delivery period by checking the estimated delivery date displayed on the product page before placing your order.
Once your order is shipped, tracking information will be shared so you can follow the delivery progress.
Delivery time depends on the type of product, its weight, materials, and final destination.
For lighter creations, such as chairs and sofas made with suede, corduroy, chenille, or bouclé fabrics, delivery usually takes around 9 to 14 business days, depending on the delivery location.
For heavier creations, such as travertine tables, marble tables, and leather sofas, delivery usually takes around 30 to 35 business days, depending on the destination.
Once your order is placed, our team will send you an email with a more accurate estimate of the full production and delivery timeframe.
You can also get an initial idea of the expected delivery period by checking the estimated delivery date displayed on the product page before placing your order.
Once your order is shipped, tracking information will be shared so you can follow the delivery progress.
How can i contact you for a bulk order?
For hotels, resellers, bulk orders…
You can reach out to us by WhatsApp at
+33 7 80 02 55 10
or by email at dreamoastaff@gmail.com
We will be happy to assist you.
You can reach out to us by WhatsApp at
+33 7 80 02 55 10
or by email at dreamoastaff@gmail.com
We will be happy to assist you.
Testimonials
Real stories from clients who brought their dream interiors to life.
The article is beaitiful and great quality.
Somicha
Love the result! 👍
Anthony
The quality of the materials is impeccable; the item is exactly as pictured. I was able to personalize completely the sofa
Mélissa
the chair arrived. It’s really beautiful. 🤩 Thanks a lot. Anja
Anja
Everything great!
Andrea
A very nice armchair. Exactly what I wanted. Customer service couldn't be better.
Sabine
I love this item It will be my favorite contemplation meditation chair
Love the colour The team respond promptly to queries I am very rural in
Canada and the delivery driver braved the aftermath of a severe drifting
snowstorm to delver my bean chair to my doorstep Totally impressed and
kudos to this company
Terri N
Armchair and ottoman set, upholstered in high-quality terracotta velvet. Excellent support. Incredibly comfortable. A set that invites you to relax! Very, very good exchanges with Emma, who proved to be precise, attentive and responsive. Absolutely NOTHING to complain about!!!
Nathali
Perfect. It`s a dream sofa.
Eric
Meets my expectations!
Houda
The sofa arrived in perfect condition and exactly as described.
Juan
It looks great, we are very happy, thank you!
Oleyk
I love it! It's super comfortable, good quality, and looks great. I would recommend it.
Swan
Our Pieces, Brought To Life
Email: clientcare@ecom.com
Phone: 1.888.838.3022
Address: 123 Yarran st, Punchbowl, NSW 2196, Australia
About us
Resource
Sign up for sale, new arrivals & more
Sign up to get first dibs on new arrivals, sales, exclusive content, events and more!
© 2024 Vince Store. All Rights Reserved.
