Terms & Conditions

Terms & Conditions

Last updated: 25 August 2026

1. Who we are

This website, dreamoa.com, and the DREAMOA brand are operated by:

Dreamoa LLC
15442 Ventura Boulevard
Sherman Oaks, CA 91403
United States
Email: Contact@dreamoa.com
Telephone and WhatsApp: +33 7 80 02 55 10

References to "we", "us", "our" and "DREAMOA" mean Deltore LLC. References to "you" mean the person accessing the site or placing an order.

2. Acceptance of these terms

By accessing this website or placing an order, you accept these Terms & Conditions, our Privacy Policy, our Returns & Refunds policy and our Shipping & Delivery policy, which together form the contract between us. If you do not accept them, please do not use the site.

We may update these terms at any time. The version in force is the one published on this page at the moment you place your order, and updating these terms does not affect orders already placed.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to order from this site.

4. Products

All DREAMOA furniture is handmade to order. We do not hold stock.

Product photographs, dimensions and descriptions are provided in good faith and as accurately as we can. Because our pieces are handmade from natural and semi-natural materials, small variations occur between individual examples: minor differences in dimensions, seam placement, fabric batch tone, leather grain and stone veining. These variations are inherent to handmade furniture and do not constitute defects.

Colours displayed on your screen may differ from the delivered piece, as screen calibration varies. Contact us before ordering if exact colour is critical.

5. Prices

Prices are displayed in the currency shown in the selector at the top of the page, set according to your location. All prices include shipping and, for international orders, all import duties and customs charges under our DDP shipping terms.

We may change prices at any time. The price applicable to your order is the price displayed at the moment you complete checkout.

If an obvious pricing error appears on the site, we reserve the right to cancel the affected order and refund you in full rather than fulfil it at the erroneous price. We will contact you before doing so.

6. Orders and formation of contract

Placing an order is an offer to buy. The order confirmation email we send on checkout acknowledges receipt of your order but does not by itself form a contract. The contract is formed when we confirm that your order has entered production.

We may decline an order where the piece or material is unavailable, where we cannot ship to your address, where we suspect fraudulent or unauthorised use of a payment method, or where an obvious error has occurred. If we decline, we refund you in full.

7. Payment

Payment is taken in full at checkout, through Shopify Payments and the payment methods displayed at checkout. Card details are handled directly by the payment processor; we do not receive or store full card numbers.

Title to the goods passes to you on full payment and delivery.

8. Changes and cancellation before production

You may change or cancel your order free of charge within 24 hours of placing it, provided production has not started. Requests must be sent to Contact@dreamoa.com with your order number. Once materials have been cut, changes and cancellations are no longer possible.

9. Shipping and delivery

Production and delivery times are set out on our Shipping & Delivery page. These are estimates in good faith, not guaranteed dates, and may be affected by material availability, order volume, customs processing and carrier delays. We inform you by email if your piece will take materially longer than the range published.

Delivery is to your door at street level. Carriers do not carry pieces upstairs, unpack or assemble them unless agreed in writing in advance.

It is your responsibility to verify, before ordering, that the piece can physically enter your property. Compare the dimensions on the product page against your doorways, hallways, stairwells and lift. We will help you check on request. If delivery fails because the piece cannot enter the property, or because nobody is available to receive it after two attempts, re-delivery and return costs are payable by you.

Risk of loss or damage passes to you on delivery. If your piece arrives damaged, our Returns & Refunds terms apply.

10. Returns, refunds and cancellation rights

Our full return, refund and cancellation terms, including the 30-day return window, the statutory right of withdrawal for EU, UK, Norwegian and Swiss consumers, the exclusion applicable to personalised goods, and the allocation of return shipping costs, are set out on our Returns & Refunds page, which forms part of these terms.

11. Warranty

We warrant our furniture against manufacturing defects in frame, seams, upholstery and mechanisms for 12 months from the delivery date. The warranty does not cover normal wear, fabric fading from exposure to sunlight, damage caused by misuse, improper cleaning, accident, or modification of the piece.

This warranty is granted in addition to, and does not limit, your statutory rights under applicable consumer law, including the legal guarantee of conformity of two years applicable to consumers in the European Union.

12. Trade and wholesale orders

Orders placed under trade, wholesale or contract terms are governed by the specific agreement concluded for that order. Consumer provisions in these terms, including the 30-day return window, do not apply to trade orders. The minimum trade order is 5 pieces.

13. Intellectual property

All content on this website, including text, photographs, illustrations, layout, logos and the DREAMOA name, is owned by or licensed to Deltore LLC and is protected by intellectual property law. You may not reproduce, distribute, or use it commercially without our prior written consent.

14. Acceptable use

You agree not to use this site unlawfully, to attempt to gain unauthorised access to it, to interfere with its operation, to scrape it by automated means, or to submit content that is unlawful, defamatory or infringing.

15. Reviews and customer content

Customer reviews and photographs displayed on this site are published with the permission of the customers concerned and originate from verified purchases made through our sales channels. Reviews reflect the individual experience of the customer and are not a guarantee of any particular outcome.

16. Third-party links and services

This site is hosted by Shopify and uses third-party services including payment processing and shipment tracking. Links to third-party sites are provided for convenience. We do not control those sites and are not responsible for their content or their practices.

17. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection law.

Subject to the paragraph above, our total liability arising out of or in connection with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, loss of profit, or loss of opportunity.

We do not guarantee that the website will be available without interruption or free from error.

18. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, civil unrest, epidemics, strikes, transport disruption, customs action, and failures of utilities or communications networks.

19. Privacy and data protection

Our handling of personal data is described in our Privacy Policy.

20. Complaints and dispute resolution

If you are dissatisfied, contact us first at Contact@dreamoa.com. We acknowledge all complaints within 48 hours and aim to resolve them within 14 days.

Consumers resident in the European Union may also submit a dispute to their national consumer mediation or alternative dispute resolution body.

21. Governing law

These terms are governed by the laws of the State of California, United States, and the courts of California have jurisdiction over any dispute.

If you are a consumer resident in the European Union, the United Kingdom, Norway or Switzerland, this choice of law does not deprive you of the protection of the mandatory consumer law of your country of residence, and you retain the right to bring proceedings before the courts of your place of residence.

22. Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full force.

23. Contact

Deltore LLC, 15442 Ventura Boulevard, Sherman Oaks, CA 91403, United States
Email: Contact@dreamoa.com
Telephone and WhatsApp: +33 7 80 02 55 10
Response time: within 48 hours