FAQ
Frequently Asked Questions
Clear answers to guide you through every step of your DREAMOA experience. If your question is not covered here, email Contact@dreamoa.com and we will reply within 48 hours.
About DREAMOA
Who is behind DREAMOA?
DREAMOA is a design furniture brand specialising in sculptural seating: sofas, armchairs and lounge sets. Every piece is handmade to order in partnership with artisanal workshops. The store is operated by Deltore LLC, 15442 Ventura Boulevard, Sherman Oaks, CA 91403, United States.
Do you have a physical showroom?
No. We sell exclusively online, which is how we keep prices well below traditional design retail. If you want to assess a material before committing, request a sample as described below.
Are your pieces original designs?
Our collections are developed with independent designers and artisanal workshops. Pieces inspired by recognisable design archetypes are our own interpretations, produced in our workshops. We do not present them as originals by other manufacturers or design houses.
Ordering
Do I need an account to order?
No. You can order as a guest. You will receive all order updates by email, and you can track your shipment with your order number.
What payment methods do you accept?
We accept the major credit and debit cards, and the digital wallets shown at checkout. Payment is processed securely by Shopify Payments. We never see or store your full card details.
In which currency will I be charged?
In the currency shown in the selector at the top of the page, which is set automatically based on your location. You can change it manually at any time.
Can I change my order after placing it?
Yes, if production has not started. Email us within 24 hours with your order number and the change you need. Once upholstery has begun, changes are no longer possible.
Can I cancel my order?
Yes, free of charge within 24 hours of ordering, provided production has not started. See our Returns & Refunds page.
Materials and customisation
How many fabrics and colours can I choose from?
Over 100 colour and material combinations, across bouclé, velvet, corduroy, chenille, suede, genuine leather and technical leather. The options available for each piece are shown on its product page.
Can I see or feel a material before ordering?
We do not send free swatch packs. If you want to assess a specific material before committing, email Contact@dreamoa.com and we will tell you what is possible for your chosen fabric. We can also send additional high-resolution photographs and close-ups of the exact material and colour you are considering, at no cost.
Will the colour match the photographs exactly?
Screens render colour differently, and natural materials vary slightly between production batches. Expect a small variation between the images on our site and the piece you receive. This is inherent to handmade furniture and is not considered a defect.
Can I order a custom size?
For non-catalogue dimensions, contact us before ordering. Custom-dimension pieces are quoted individually and are treated as personalised goods, which changes the return terms. See our Returns & Refunds page.
Production and delivery
How long does production take?
Sofas and seating: 2 to 3 weeks. Larger or more complex pieces such as coffee and dining tables: 2 to 4 weeks. Times vary with order volume and material availability.
How long does delivery take?
Lighter pieces in suede, corduroy, chenille or bouclé: 9 to 14 business days. Heavier pieces such as travertine and marble tables and leather sofas: 30 to 35 business days. Full detail is on our Shipping & Delivery page.
How much does shipping cost?
Shipping is included in the displayed price.
Will I have to pay import or customs duties?
No. We ship DDP (Delivered Duty Paid) worldwide, which means we pay all import duties, customs fees and taxes upfront. The price you see is the final price, with nothing to pay on delivery.
Which countries do you ship to?
48 countries across North America, the European Union, the United Kingdom, Switzerland, Norway, Canada and Australia.
How do I track my order?
You receive a tracking number by email when your piece ships. You can follow it on our tracking page with your order number.
Will the delivery team carry the piece into my home?
Delivery is made to your door at street level. Carriers do not carry pieces upstairs, unpack or assemble them unless agreed in writing beforehand.
How do I know the piece will fit through my door?
Compare the dimensions on the product page against your doorways, hallways and stairwell. Send us your measurements and we will confirm whether the piece will fit.
Returns, refunds and warranty
Can I return a piece if I change my mind?
Yes, within 30 days of delivery, in original condition. Return shipping for a change-of-mind return is paid by the customer, and we confirm the exact cost in writing before you commit. Full terms are on our Returns & Refunds page.
What if my piece arrives damaged?
Contact us within 7 days with photographs. We arrange a repair, a replacement or a full refund at our own cost, at your choice.
How long do refunds take?
We issue the refund within 14 calendar days of receiving and inspecting the returned item. Your bank may take a further 3 to 10 business days to display it.
Is there a warranty?
Yes, 12 months against manufacturing defects, in addition to your statutory rights under applicable consumer law.
Care
How do I clean my piece?
Care depends on the material. See our Care Instructions page for guidance by fabric and finish.
Are your fabrics suitable for pets and children?
Tightly woven materials such as technical leather and corduroy handle daily use best. Bouclé and velvet are more delicate and show marks more readily. Tell us how the piece will be used and we will recommend a suitable material.
Trade, hotels and bulk orders
Do you work with hotels, interior designers and retailers?
Yes. We supply hotels, interior designers, short-let operators, staging companies and retailers. The minimum trade order is 5 pieces. See our Pro page, or contact us directly.
How do I reach you for a bulk order?
By WhatsApp at +33 7 80 02 55 10 or by email at Pro@dreamoa.com.
Contact
How do I reach customer care?
Email Contact@dreamoa.com, call or message +33 7 80 02 55 10, or use our contact form. We reply within 48 hours.