Return & Refund Policy

Return & Refund Policy

Effective Date: 01/07/2026

This Return & Refund Policy applies to purchases made through the website [Insert Website URL], owned and operated by Dreamoa, a property of Deltore LLC. Our office is located at 15442 Ventura Boulevard, Sherman Oaks, CA 91403. You may contact us at dreamoastaff@gmail.com for return inquiries.

Please note: While we ensure the highest standards for product quality and fulfillment, Dreamoa does not directly manufacture the products sold. As a consulting intermediary, we collaborate with partner suppliers to produce the items upon order, based on the client’s specifications. This structure supports our custom and made-to-order model.

1. Custom-Made Items – No Returns or Refunds

All custom-made, made-to-order, or personalized items are non-refundable and non-returnable.

This policy is in accordance with:

  • Article L221-28 of the French Consumer Code

  • Directive 2011/83/EU (EU-wide)

  • UK Consumer Contracts Regulations 2013

  • UAE Federal Law No. 15/2020 on Consumer Protection

  • Saudi E-Commerce Law 2019

These legal frameworks recognize the exception to the right of withdrawal for custom-made products.

2. Generic Products – Return Eligibility

We accept returns for generic (non-customized) products only under the following conditions:

  • The wrong product was delivered (not as described or incorrect item).

  • The customer must notify us within 7 days of receiving the item.

  • The item must be unused, in its original packaging, and in resalable condition.

Items returned in a used or damaged state will not be eligible for refund or exchange.

3. Return Process

To initiate a return, please contact us at dreamoastaff@gmail.com with:

  • Your full name

  • Order number

  • Description of the issue

  • Photo of the item received (if applicable)

Our team will review your request and provide instructions for the return if approved.

4. Return Shipping Costs

Unless the return is due to our error (e.g., wrong item shipped), the customer is responsible for:

  • All return shipping fees

  • Ensuring the item is securely packaged and trackable

We are not responsible for lost or damaged returns.

5. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days.

Shipping charges are non-refundable unless the return is due to our mistake.

6. Exchanges

We do not offer direct product exchanges. If you received the wrong item, a replacement will be sent upon return approval.

7. International Orders

Due to international logistics and customs regulations, international returns may be subject to additional processing time. Customs duties and taxes are non-refundable.

8. Contact Us

Dreamoa (owned by Deltore LLC)
15442 Ventura Boulevard, Sherman Oaks, CA 91403
Email: dreamoastaff@gmail.com