Terms and Conditions of Sale

Terms and Conditions of Sale

Effective Date: [Insert Date]

These Terms and Conditions ("Terms") govern the use of the website https://dreamoa.com/ and apply to all orders placed through it. By using our site or placing an order, you agree to be bound by these Terms.

This document complies with applicable regulations in the European Union, United States, and Middle Eastern jurisdictions (including UAE, Saudi Arabia, and Qatar).

1. Company Information

This website is operated by [Your Company Name], registered at [Insert Company Address]. For customer service, contact us at [Insert Contact Email].

2. Products and Customization

We offer both generic and custom-made products. Product descriptions and specifications are provided for each item. Colors, materials, and dimensions may vary slightly from photos.

3. Prices and Taxes

All prices are listed in [Insert Currency] and include applicable local taxes (e.g., VAT where applicable). Shipping costs, if any, are indicated during checkout. International customers are responsible for any customs duties or import taxes imposed by their local authorities.

4. Payment Methods

We accept all major and commonly used secure payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay, Google Pay

  • Shopify Payments (as available per country)

  • Other secure gateways shown at checkout

Payments are processed securely and encrypted. We do not store your card details.

5. Shipping and Delivery

We offer international shipping worldwide. Delivery times vary depending on the destination. Estimated delivery times and shipping options are shown at checkout.

We are not liable for delays due to customs processing, local postal services, or force majeure events. If an item cannot be delivered due to an incorrect address or refusal, the buyer is responsible for reshipping fees.

6. Returns and Refund Policy

6.1. Custom-made Products
We do not accept returns or refunds for any custom-made, personalized, or made-to-order products.

This is in accordance with:

  • Article L221-28 of the French Consumer Code (EU)

  • Directive 2011/83/EU on Consumer Rights (EU)

  • UK Consumer Contracts Regulations 2013

  • UAE Federal Law No. 15/2020 on Consumer Protection

  • Saudi Arabia E-Commerce Law 2019

These laws provide exceptions to the right of withdrawal for customized goods.

6.2. Generic Products
Returns are accepted only in cases of incorrect or wrong items delivered. You must notify us within 7 days of receiving the item. The item must be unused, in original condition and packaging.

After verification, we will offer a replacement or refund, as appropriate. Shipping costs for return are the customer’s responsibility unless otherwise agreed.

7. Order Process and Contract

Orders placed through the website constitute a binding purchase offer. We reserve the right to refuse or cancel an order in case of product unavailability, payment failure, or suspicion of fraud.

The contract is concluded once we send you an order confirmation email. Please verify your contact and delivery information before confirming your purchase.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by the customer for the specific order.

We are not responsible for issues resulting from misuse, modification, or incorrect installation of products.

9. Intellectual Property

All content on this website (texts, images, logos, designs) is the property of [Your Company Name] or its partners and is protected under applicable intellectual property laws. Unauthorized reproduction or use is prohibited.

10. Dispute Resolution and Governing Law

These Terms are governed by the laws of [Insert Governing Country – e.g., France, UAE, or USA].

In case of dispute, we encourage users to first contact our support team. If no amicable resolution is reached, legal proceedings shall be initiated before the competent courts of [Insert Jurisdiction].

For EU residents, you may also submit complaints through the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated versions will be published on this page with a new effective date. Continuing to use our services after such changes implies acceptance.

12. Contact Us

If you have any questions about these Terms, reach out to:
Dreamoa
Email: Dreamoastaff@gmail.com
Address: 15442 Ventura boulevard, sherman oaks, CA 91403